CAN I DO ANYTHING TO HELP?
Stay away from power lines and connected equipment.
Should trees or wind pull the electric equipment away from your home (shown on the diagram), it's the member's responsibility to contact MLEC to disconnect the lines to your weather head. The result could be deadly if someone touches the wires before disconnection. After MLEC disconnects the wires, get an electrician to fix the weather head and meter base. When MLEC has made repairs in your area, you’ll be good to go.
SURVEY AROUND YOUR HOUSE
If using a generator for backup power, contact MLEC. This is VITAL to the safety of linemen working to restore your power.
We do our best to avoid power outages. Occasionally, Mother Nature has different plans.
REPORTING AN OUTAGE
- Contact your local MLEC office during the regular business hours of Mon.-Fri., 7:30 a.m. - 4:30 p.m.
Hickman County (including Dyer Road): (931) 729-3558
Lewis County: (931) 796-3116
Perry County (including Pleasantville): (931) 589-2151
Humphreys County: (931) 296-2581
Houston County: (931) 289-3311
- For after-hours: 1-888-879-6038
- Facebook and Twitter are not monitored 24/7. For the quickest, safest response, DO NOT post or message MLEC about your power outage — call the numbers above.
BE READY (FOR THE STORM)
- Make sure MLEC has your correct phone number/contact info on file
- Stock your pantry with a variety of non-perishables
- Be sure to have disposable plates, cutlery, etc.
- Have gas in your vehicle — you never know when you might need to be somewhere in a hurry
- Keep a first-aid kit handy along with a flash light and fresh batteries
WHAT WILL MLEC DO WHEN I CALL?
- Estimate how many people are affected then determine possible causes
- Linemen tackle the challenge of damaged equipment and dangerous conditions
- Power restoration to the greatest number of people, as quickly and safely as possible is priority (Remember, the first person to report an outage is not always the first person to have power restored)
MLEC follows a repair plan starting at the substations and working out to decrease the possibility of missing an isolated issue or area. This restores power to large groups before addressing smaller groups and individual members.
Special Attention Needed
If someone in your home uses medical equipment such as dialysis or oxygen contact MLEC for an estimate of how long the power may be out. Outages caused by extreme weather conditions can lengthen repair time. If so, consider making arrangements to stay with family or friends that have power.
If there is extensive damage to the electric system, a specific plan must be followed, as outlined on this page. Every outage is different, so we can’t guarantee when power will be restored. However, you can count on our commitment to work as quickly and safely as possible every single time.
**For planned power outages, MLEC will share details in local and social media, and attempt to notify special attention accounts, if time allows prior to the interruption.