MLEC Internet Privacy, Refund, and SMS/Text Messaging Policy

Privacy Policy

Meriwether Lewis Electric Cooperative (MLEC) is sensitive to concerns about privacy and is committed to the highest level of integrity in all member engagements. To participate in web-based services such as online billing, you may be asked to provide personal information.

Data We Collect and How It Is Used

Information is collected solely for the purpose of managing your MLEC account, processing payments and delivering account-related communications, including billing notifications, outage alerts, and other member service updates. Collection may include:

• Your MLEC customer identification number (CIN)
• Member-created login ID and password
• Name, address, and ZIP code
• MLEC account number
• Member bank and/or credit card information
• E-mail address
• Mobile phone number (if provided for SMS/text communications)
• SMS opt-in consent and related communication preferences

This information is secured and any transmission of your data is encrypted using Secure Socket Layer (SSL) technology. MLEC and our online billing and payment providers will not release, trade, or sell any information obtained from our members. We maintain physical, electronic, and procedural safeguards that comply with applicable regulatory standards to guard your non-public personal information.

Mobile Messaging & Opt-In Consent

Mobile opt-in information and consent will not be shared with third parties or affiliates for marketing or promotional purposes. This includes, but is not limited to, the sharing of phone numbers and SMS opt-in data with any third party for the purpose of marketing, promotions, or solicitations.

SMS/Text Messaging Terms and Conditions

Program Name

MLEC Member Communications Program

Program Description

MLEC offers SMS/text messaging services to keep members informed about account activity, billing notifications, payment confirmations, outage alerts and other cooperative-related updates.

Message and Data Rates

Message and data rates may apply. Please check with your mobile carrier on your plan's messaging and data rates.

Message Frequency

Message frequency varies based on your account activity and communication preferences. You may receive recurring messages related to billing cycles, payment reminders, outage notifications and other account-related events.

Opt-Out Instructions

To stop receiving SMS/text messages from MLEC at any time, reply “STOP” to any message you receive. After opting out, you will receive one final confirmation message and no further messages will be sent.

For more information, reply “HELP” to any message or contact us using the information below.

Customer Support Contact Information

For assistance regarding MLEC's SMS program or any other services, please contact us:

• 📧 Email: power@mlec.com
• 🌐 Website: www.mlec.com

Carrier Liability Disclaimer

Carriers are not liable for any delayed or undelivered messages.

Privacy Policy

For full details on how MLEC collects, uses, and protects your personal information, please refer to our Privacy Policy above or visit www.mlec.com.

Refund Policy

1. Over-payments and credits are typically applied to the next bill.
2. Refund checks are processed if there is a credit balance remaining after an account is closed out and the owner has no other active accounts with MLEC.

Contact Us

Should you have any questions regarding this policy, please e-mail us at power@mlec.com.

Meriwether Lewis Electric Cooperative reserves the right to update this policy at any time. Members will be notified of any material changes.