UPDATE DECEMBER 30 - 10 A.M. - CENTERVILLE, TENNESSEE: All MLEC phones are now functioning properly to serve our members. To contact us during business hours, use the regular local numbers:
PLEASE BE ADVISED: With the restoration of phone services, disconnection of past due accounts will resume January 4, 2021. If your account remains unpaid, please call MLEC, use the mobile app, online service, or kiosk to bring your account current to avoid an interruption in service.
Thank you for your patience as we worked on the communication issues created by the situation with AT&T in Nashville. Our thoughts and prayers are with those still dealing with this devastating situation.
Update December 29 - 8:45 a.m. - Centerville, Tennessee: All MLConnect services have returned to normal, and MLEC phone services for all offices with the exception of Houston County have returned to the regular local numbers. To contact Houston County, use this temporary number: 931-716-4411.
December 27, 2020 at 6:30 p.m. - Centervillle, TN: While repairs continue on main equipment in Nashville that affect MLEC and our members using AT&T services, we are working locally to provide solutions until things return to normal.
PHONE LINES: Some local office numbers are working. Please use the numbers below until further notice. All offer the standard MLEC options for service inquiries, outage reporting, MLC tech support and payments:
- Hickman: 931-622-9337 (temporary)
- Houston: 931-716-4411 (temporary)
- Humphreys: 931-296-2581 (regular)
- Lewis: 931: 796-3116 (regular)
- Perry: 931-391-3017 (temporary)
POWER OUTAGES BETWEEN 7:30 A.M. – 4:30 P.M.: Please use the numbers above.
AFTER-HOURS POWER OUTAGE REPORTING: Call our regular after-hours number of 1-888-879-6038 or use our mobile app.
PAYMENTS: Due to phone payment options not being in full service, disconnections are temporarily suspended. However, payments should still be made by phone, online, office kiosk, or mobile app to avoid a large balance due once the suspension is cleared.
MLCONNECT TECHNICAL ASSISTANCE: Service has returned to normal. If you experience an issue, please call the phone number listed above for your area and listen for options.
Please note that the temporary phone numbers do not carry the same capacity as our regular phone lines; therefore, you may receive a busy signal. Please be patient and try again.
“The impacts of the event that took place in downtown Nashville on Christmas have created a challenge for us in serving our members, but overcoming has had our full attention,” says MLEC President and CEO Keith Carnahan. “However, the most profound, lasting impact is on our Nashville neighbors facing personal loss and risking their safely on investigations and restorations. Our thoughts and prayers go out to everyone.” ###