UPDATE DECEMBER 29 - 8:45 A.M. - CENTERVILLE, TENNESSEE: All MLConnect services have returned to normal, and MLEC phone services for all offices with the exception of Houston County have returned to the regular local numbers. To contact Houston County, use this temporary number: 931-716-4411.
December 27 - 12:25 p.m. - Centerville, Tennessee: The events of Christmas morning in Nashville have impacted our entire state but shows the resiliency of Tennesseans. Our thoughts and prayers go to everyone personally involved and working on the situation.
With MLEC, our phones are not operational due to damage caused by the event. Full service will not be restored until our primary provider is able to make repairs. We do not have an estimated repair time from AT&T but are working on temporary solutions.
PAYMENTS: Due to the phone payment service being unavailable, all disconnections will be suspended on accounts until further notice. Please be aware that payments can still be made via online, our mobile app, and office kiosks.
REPORT POWER OUTAGES: Please call 1-888-879-6038 or use the mobile app.
OFFICE PHONES: We are working on temporary options and will share news when available.
We understand this is an inconvenience; unfortunately, it can't be helped at this time. We appreciate your understanding and patience as we await word from those working cautiously and safely in the Nashville area on repairs.