As someone receiving electric or broadband service from Meriwether Lewis Electric Cooperative or Meriwether Lewis Connect, you're more than a customer, you're a member and a neighbor. We are here to help deal with the uncertainties of COVID-19 and have important information to share about your account.
In April and May, MLEC and MLConnect offered relief to those experiencing a financial hardship due to COVID-19, by waiving late fees and not interrupting service if the account became past due. As Tennessee changes this month to a more open plan for our communities and businesses, we are also transitioning to more normal operations.
Beginning in June, we will resume normal account processing, which includes late fees and suspending service for past due accounts. Please do not be alarmed if you are unable to pay the account in full. We have payment arrangement options to serve and support you while we work together on a solution that will keep your power and/or broadband on.
For personal, confidential options available for your account, please contact your local MLEC office between 7:30 a.m. and 4:30 p.m. any week day. It is very important that you contact us PRIOR TO YOUR DUE DATE. If arrangements have not been made and your account is past due on the regular cut-off date, services will be suspended until we have an opportunity to speak with you.